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Our Terms and Conditions

 

Any reference in these terms and conditions to "we" or "us" refers to Kiddiz, any reference to "you" or "your" refers to the customer using this website.

 

These terms and conditions apply to the use of this website at www.Kiddiz.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

 

Ordering from us

You are to place an order with us by ordering via our online checkout process. Subsequently an acknowledgement detailing the products you have ordered will be sent via email.

All orders are subject to stock availability and any items unavailable at time of purchase will be automatically placed on back order, you will be immediatley informed of this and if necessary offered an alternative or full refund.

 

All orders are processed the same or next working day and we aim to dispatch your goods as soon as possible.

 

Please note:

In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund personalised products which have been mis-spelt.

If we feel we are unable for some reason to complete your order we will contact you with the option of an alternative or full refund.

 

We reserve the right to cancel your order at any time and offer a full refund.

 

Pricing

All prices shown on our website include postage, packing and any other relevant charges, therefore the price you see on the product page is the final price unless otherwise stated on the product page.

 

Delivery

We currently offer free standard delivery on all orders, Orders are generally sent within 2-3 business days of ordering subject to stock availability, personalised items and larger furniture items take from 5 - 10 days. Please see Delivery page for full delivery details.

 

All postage times are subject to the delivery service and we can not be held responsible for late delivery

 

Order Cancellations

For most items, you have the legal right to cancel your order within 7 working days. However, this does not apply to items which we have made, personalised or customised specifically for you.

If you wish to cancel your order please notify us immediately by using our contact us page or by calling 0845 190 1695. If your order has already been printed we will not be able to cancel it.

 

Returns and exchange

You have the right to return or exchange most items within 7 days of purchase, Your rights to return or exchange the goods to us will not apply in some circumstances:


If you return an item because of an error on our part, or because it is defective, we will try our best to rectify any problems or offer a full refund dependant on the circumstances.

We are unable to re-sell personalised items as they are individual to each order and therefore we cannot accept returns if you have a change of mind.

 

Please see our Returns Policy for full details


Please note:
When returning an item the parcel can take up to 10 working days to be returned to our Warehouse. Please allow 10 working days from when you return your order for a response from us.

 

Faulty item

If the item you received is faulty, please contact our customer service team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advice on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse.

 

Discounts

If a discount was applied to your original order, the amount refunded will be the original sale price and not the current retail price.

 

Privacy Policy
We will not disclose any information on our customers outside our internal system. The only exception being our couriers for delivery requirements, subject to legal or court action.

 

We reserve the right to change or edit these terms and conditions without notice.

Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products which have been mis-spelt.

We reserve the right to cancel your order at any time and issue a full refund.

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