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Delivery

 

We currently offer free standard delivery on all uk mainland orders. Your order will be processed the same or next working day, Orders are generally sent within 2-3 business days of ordering subject to stock availability.

 

We aim to dispatch Personalised items within 3 - 5 business days although we advise you allow upto 10 business days for delivery of personalised items.

 

For Larger Furniture items we aim to dispatch all orders within 5 - 10 business days, and on the rare occasion this is not possible we will contact you immediately with details, although this is usually within 5 days.

 

In the unlikely event that we are unable to deliver within 14 working days you will be contacted by one of the customer support team with details of the expected delivery date. If at this point you are unhappy with an alternative date you may cancel the order and any payment received will be fully refunded. 

 

The majority of small items will be dispatched using royal mail standard or recorded delivery, dependant on the item and larger items will be delivered via a courier.  If you are unavailable when the courier attempts to deliver your goods, a second attempt will be made (usually the following day), they may leave you a card with details on how to rearrange delivery.  If the second attempt fails and the items are returned to us you may be charged an administration fee of £10 plus any additional carriage costs.

 

Some larger Furniture items may be dispatched directly from the manufacturer and they will contact you directly to arrange a convenient delivery time.

 

All postage times are subject to the delivery service and we can not be held responsible for late delivery


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